I admit I might’ve lost it a bit and the hedgefund thing was slightly off topic, but still, these companies care nothing about the community or the customer. I am officially crazy.
Thank you for choosing Petco! One of our representatives will be with you shortly.
You are now chatting with Job.
Job: Hello! I am a Petco Customer Relations Representative. How may I be of service today?
You: Is there a person there I can file a formal complaint with the Petco organization?
Job: I can take care of your complaint.
You: I purchased two items in your store just now, took a quick break from work to drive there
You: I was informed by the store that the online and store prices were competitive because of the shipping
You: but after returning to work I discovered that the price difference is 77 dollars
You: I’d prefer to have my card credited so that I do not have to go to the store again and return the item, but I am told by your phone operator that that is impossible.
You: this frustrates me for several reasons, you are actually encouraging me to not support business hiring in my neighborhood
Job: So you were informed that items at the store are less expensive than online is that right?
You: No, the items in the store are more expensive
You: but that shipping would even things out.
You: what I am upset about is that you will not credit me the difference
You: instead forcing me to return to the store and then order online and wait 7 - 10 business days for the item
Job: I’m sorry but we don not price match items at the store and online.
You: You understand, convenience should not come with a higher price.
Job: I understand that but it’s the company policy that prices online and at store cannot be price match. The only option for you is to return the item at the store and they will process a refund for you and you can just place an order online.
You: That is what I will do
You: And then I will pay the more expensive rate at a privately and locally owned business.
Job: I’m sorry for that. Are you going to place the order today?
You: not with you
You: I will never shop with Petco again, because you have zero respect for the customer. This is the problem with your hedge fund supported business
You: I hope that no one ever shops there again, and that you are exposed for the corporate behemoth that you truly are.
Job: I do apologize for that but do you have a Pals account?
You: my $10 coupon hardly made up the difference. It would have originally been an 87 dollar difference
Job: May I have your Pals number?
Job: Can you please verify your name?
You: craig platt
Job: Thank you Craig. Here’s what I will do , please accept this 2 rewards dollar that I will be issuing to your account as an appeasement for the inconvenience.
You: 2 dollars?
Job: It’s a coupon amounting to $5 each which you can use online and at store.
You: Thanks for that. I will be returning the item shortly